How to deal with angry customers

Monique Richardson, Customer service expert

Subscribe FREE to listen In your favourite podcast app

Share this episode

When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour. Customer service expert, Monique Richardson outlines strategies businesses can adopt to handle customers in different challenging situations.