Building customer service habits

Jaquie Scammell, Founder & CEO, ServiceQ

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Like it or not, customers are always measuring the way they’re treated. The way a they feel could be the difference between returning to you, or never coming back again. That observation is from customer service guru and CEO of ServiceQ, Jaquie Scammell. To improve your customer service, you need change specific habits. In this episode, Jaquie outlines some tips from her book, ‘Service Habits: 21 habits to transform your service culture’.