How to handle difficult conversations

Marita Ryan, Director, Marita Ryan Consulting

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As painful as it is, like ripping off a Band-Aid, sometimes you just need to have a chat with a difficult staff member.

It’s never easy to confront an employee with an ongoing problem, but putting it off could lead to the issue worsening over time. Marita Ryan, Director of Marita Ryan Consulting, has some useful tips on how to conduct a critical conversation, which can actually help build trust and respect from the employee and indeed the whole team.