Mastering the art of negotiation

To be a successful negotiator, it’s not so much about what you say, but how you say it. Negotiation specialist Glin Bayley’s new book, ‘The Negotiation Playbook’, offers practical strategies to help you boost your communications skills in everyday situations. She says there are five keys to being a good negotiator: understanding value, analysing data, recognising leverage, embracing discomfort, and executing a strategic plan. Effective negotiation skills can lead to personal and professional growth, helping you become more confident, influential, and capable of managing conflict.