Shrinking the elephant in the room

When there’s an unspoken issue hindering communications and productivity, how do you find, and then move, the elephant in the room? It’s something conflict coach and author Genevieve Hawkins discusses in her new book, ‘Shrinking Elephants: Untangling workplace conflict to unlock value for all’. She explains why tensions arise due of differing perspectives, and emphasises the importance of open, empathetic dialogue to address them. And she offers some practical advice for managers on building personal connections and creating a safe space for discussions.