Your staff look to you for direction, encouragement and inspiration. And how you lead will directly affect the way they work. So, how do you become a better leader? Corporate psychologist and Director of the Barrington Centre, Rhonda Andrews, examines the three characteristics which shape true leadership: emotional intelligence, social intelligence and technical competence. No industry has a monopoly on true leadership – or terrible leadership. It depends on the individual and how she or he develops their own leadership skills.