There are four key questions a business owner needs to ask themselves about why customers or clients choose their business.… Read more

Lawyer Tracey Mylecharane feels that we’re in a crisis of knowledge. Countless business owners, she says, are simply not aware of some of the legal issues affecting their own business and their customers.… Read more

We’re living in such a fast changing world, that for many the rate of uncertainty has made it difficult to plan for the long-term.… Read more

Facts and stories play a vital role in successful sales operations. While facts build trust and demonstrate value, stories engage and connect with people on an emotional level.… Read more

Businesses are scrambling to keep up with latest trends in technology and take advantage of the efficiencies of digitisation.… Read more

How do you explain to a member of your team that they have body odour? It’s a delicate conversation – you don’t want them to feel terrible, but it’s important to let them know.… Read more

The current economic climate is having a significant impact on small businesses, with SMEs struggling across various industries. According to Wayne Morris, CEO of Fifo Capital, many businesses don’t fully understand the importance of cashflow, often focussing solely on profit and loss statements.… Read more

More than a third of all businesses in Australia are female-owned – a significant proportion, with the vast majority being mothers.… Read more

Too often sales people tell the customer what they think they want to hear, rather than asking questions and listening to customer concerns.… Read more

When Dr May Chan was a child, she had a fall which resulted in dental issues and an unwillingness to smile for family photos.… Read more