Sales isn’t just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one.… Read more

Extensive research indicates that people who are optimistic are better business leaders – they’re more resilient, they innovate better, strategise better, and they even live longer.… Read more

How can you expect to please your customers when you’re determined to keep correcting them? It’s easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that’s not what the customer is looking for from you.… Read more

When Colleen Callander was CEO of Sportsgirl, she was burnt out: she’d been doing too much, saying yes to everything, and did nothing but work.… Read more

Imagine setting yourself the challenge to run 250 km in the searing heat of outback Australia. What lessons would you learn about yourself and how could you apply them to your life and business?… Read more

Business plans are traditionally too expensive, they take too much time, they’re too rigid, and they’re not properly implemented.… Read more

How do you stand out from competitors? After all, it’s the ultimate goal – to differentiate your business in a way that builds engagement and brand loyalty.… Read more

Research shows that more people are becoming disengaged with their work. Why is that? And as a boss, how do you motivate your own team to perform at their best?… Read more

Retail is changing rapidly, with the more successful businesses heading, down an ‘omnichannel’ road. Retail expert and Hatch Brands CEO, Todd Foot, specialises in omnichannel marketing and discuses the evolution of combining online, and brick-and-mortar stores.… Read more

If you were asked to nominate the qualities of the people you most admire, what would be top of the list?… Read more