The labels marketers use to describe consumers no longer serve the purpose they used to. That’s according to customer engagement expert, Michael Solomon, whose book, ‘The New Chameleons’, outlines how consumers defy the categories in which businesses often put them.… Read more
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Martin Grunstein, Customer service expert
How can you expect to please your customers when you’re determined to keep putting them “right” all the time?… Read more
Kay Bretz, Founder, Turning Right
Imagine setting yourself the challenge to run 250km in the searing heat of outback Australia. What lessons would you learn about yourself that you could apply to other aspects of your life, like your business?… Read more
Jaemin Frazer, Founder, Insecurity Project
It’s something a lot of people would never admit to being. Insecurity manifests itself in many ways but can have a devastating effect if left unchecked and unresolved.… Read more
Paul Hadida, General Manager, SevenRooms
For many companies, transitioning to more digital processes was something they were considering but not rushing into. COVID has accelerated a digital transition by an average of 6 years, with businesses rushing to incorporate digital strategies, to mitigate for future pandemics or disasters.… Read more
Mike Adams, Story consultant and author
Have your ever wondered how the best salespeople win over their clients? With decades of experience, Mike Adams says the common thread is storytelling.… Read more
Amantha Imber, Founder and Chief Maker, Inventium
Risk taking should be encouraged if you want to see your business innovate. That’s the message from Amantha Imber, CEO of Inventium and author of ‘The Innovation Formula’.… Read more
Gabrielle Dolan, Business Storytelling Expert
What’s worse than having people talk about you behind your back? In a business sense, it can be worse if nobody’s talking about you at all.… Read more
Jeff Gieschen, Leadership Consultant
Being a coach and umpire at the highest level of elite AFL sport has taught Jeff “the Giesch” Gieschen a thing or two about leadership and the nurturing of star performers.… Read more
Gabby Leibovich, Co-Founder of Catch Group
Because of COVID-19, 2021 has brought immense opportunities for online businesses. Gabby Leibovich describes the current digital market and reflects on his own success of building and then selling the Catch group of companies for more than $1 billion.… Read more