Monique Richardson, Customer service expert

When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour.… Read more

Karen Gately, Founder of Corporate Dojo

Getting the right balance for your staff’s remuneration can be tricky, so what should you be thinking about?

It’s not as simple as matching your competitors, insists HR and management consultant, Karen Gately.… Read more

Andrew Griffiths, Business consultant and author

Are you sick of not charging enough for what you do – but you don’t dare jack up your prices in case your customers desert you in droves, then sit back and listen to some salient advice from Australia’s number one business author, Andrew Griffiths.… Read more