Andrew Griffiths, Entrepreneurial Futurist

Are you sick of not charging enough for what you do – but you don’t dare jack up your prices in case your customers desert you in droves, then sit back and listen to some salient advice from Australia’s number one business author, Andrew Griffiths.… Read more

Jackie Crane, Life Risk Adviser, Personal Risk Professionals

Life, income and TPD (total and permanent disability) insurances are often included in a superannuation policy. That might be fine to some people, but it could impact the eligibility requirements and tax paid when a claim is made.… Read more

Monique Richardson, Customer Service Expert

When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour.… Read more

Anna Marshall, Director, People Mastery

There is, as they say, a first time for everything. And that includes stepping into a leadership role. To help first-time managers, we hear from leadership expert Anna Marshall, founder of People Mastery and author of ‘On you marks, get set…LEAD!:… Read more