This year’s Australia Day holiday fell on a Thursday. Some employees around the country saw that as an opportunity to take a sickie, and have an extra-long weekend.… Read more

Is your workforce as diverse as the customers they serve? It’s an important question to ask. As a Diversity & Inclusion and Culture Transformation Consultant, Hamid Senni explains how diversifying your workforce can lead to new efficiencies and a better customer experience.… Read more

Failure isn’t something we should avoid at all costs – on the contrary, failure is a powerful force on the journey to success.… Read more

Understanding your clients’ needs and desires is a crucial step in the sales process. And it’s only through asking the right questions and having the ability to listen well, that you can source this information.… Read more

Each year, leading sales advisor Sue Barrett reveals the top sales and business trends. For 2024 those trends embrace the concept of collaboration.… Read more

Apple worked hard to keep things simple – we see it every day in its products and its success.… Read more

No matter how tough times are – and we’re facing economic challenges right now – there is always opportunity.… Read more

What’s worse than having people talk about you behind your back? In a business sense, it can be worse if nobody’s talking about you at all.… Read more

COVID-19 has impacted the way we buy – we’ve embraced online shopping not just for convenience but in the hope of finding the best deals.… Read more

As president, Roy Osing guided Canadian telco Telus Communications to $1 billion in sales. He identifies six major drivers that helped to achieve that growth, including differentiation, planning, and championing the frontline staff.… Read more