Former Westpac CEO, Brian Hartzer, has spent more than 30 years in financial institutions in Australia and overseas observing and applying lessons on how to build highly engaged teams.… Read more
Michael Solomon, Customer Engagement Expert
The labels marketers use to describe consumers no longer serve the purpose they used to. That’s according to customer engagement expert, Michael Solomon, whose new book, ‘The New Chameleons’, outlines how consumers defy the categories in which businesses often put them.… Read more
Karen Gately, CEO, Corporate Dojo
Promising your employees bonuses or promotions, but never following through is known as “breadcrumbing”. The term originates from modern dating, where someone is being led-on with small morsels of interest, like phone calls and texts, but nothing eventuates.… Read more
Anneli Blundell, Speaker and Author
How effective is the annual performance review? And is there a better way?
Timely and targeted conversations are much more effective ways to help your staff perform their best, says Anneli Blundell, co-author of ‘Developing Direct Reports’.… Read more