Differentiation is fundamental in an increasingly commoditised marketplace, insists consumer behaviour analyst Barry Urquhart. COVID has led consumers to be more socially isolated, which has resulted in more scrutiny of the choices available.… Read more

An increasing number of business owners are realising that a good workplace culture is important for business health and success.… Read more

After two years of a pandemic roller-coaster, with interest rates set to rise, and an election to rock things further, now’s time to focus on your business’s finances.… Read more

Start on time, finish on time and have an agenda. Sounds simple, but how often do we find ourselves in meetings that don’t follow these three principles?… Read more

Fleur Heazlewood reckons that our race for more is reducing ourselves to less. Our health and wellbeing is the ‘less’, while the ‘more’ is the endless cycle of being busy.… Read more

After 30 years of experience, one of Australia’s best real estate agents knows exactly how to navigate the “fee reduction?”… Read more

A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them.… Read more

Focus less on the attributes of your products and services, and more on the way they make your customers feel.… Read more

In an effort to steer public policy toward supporting small businesses, a peak organisation has drafted a 10-pillar Small Business Charter for lawmakers to follow.… Read more

Preparation is so important to telephone sales – have a script, write down key objections, but most importantly “master your mindset”.… Read more