Workplace culture is fundamental to the success of your business. If your people aren’t happy, the productivity and profits of your business are greatly impacted.… Read more

Have you ever stopped and thought about what you actually want in your life? Is your business helping you to achieve those goals?… Read more

Sure, most things today are done digitally and online, but when it comes to building relationships and sourcing quality leads, answering the phone can in in fact be the answer.… Read more

Some of Australia’s best-known and largest companies are some of the worst exemplars of customer service. That’s according to Milton Collins, Principal of The Action Business Coach.… Read more

Attracting staff in a hot jobs market is a huge problem for businesses across the country. The Asia-Pacific Business Coach for EOS Worldwide calls it the “talent lottery.”… Read more

Without doubt, there has been an increase of burnout across the board in recent years. That’s according to mindfulness and high-performance coach, Melo Calarco, who says much of it comes from a residual fatigue, or a hangover, from the pandemic.… Read more

While staff health is of vital importance as we head back to work, the health of your business is just as crucial.… Read more

As a business owner, it behoves you to work on those activities that bring in a better return on investment.… Read more

There’s no doubt that this is a tough time for small businesses, with a series of disasters and disruptions being followed by supply constraints, inflation and interest rate rises.… Read more

How detailed are your employment agreements? If, as lawyer Tracey Mylecharane has observed, they’re a one-page document outlining the job’s role, it’s nowhere near good enough.… Read more