As a health-conscious foodie, Jordyn Evans was unimpressed with the line-up of old, traditional spices and seasonings on the supermarket shelves.… Read more
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Monique Richardson, Customer Service Expert
When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour.… Read more
- January 24, 2022
- Duration: 15m 1s
Anna Marshall, Director, People Mastery
There is, as they say, a first time for everything. And that includes stepping into a leadership role. To help first-time managers, we hear from leadership expert Anna Marshall, founder of People Mastery and author of ‘On you marks, get set…LEAD!:… Read more
- January 21, 2022
- Duration: 10m 28s
Simon Madden, Founder, Simon Madden Consulting
Everyone has a role to play in a winning team — and leadership is an important part of that.… Read more
- January 20, 2022
- Duration: 10m 31s
Paul Taylor, Founder, MindBodyBrain Performance Institute
Paul Taylor knows resilience better than most. A current PhD student in Applied Psychology, Paul’s a former Airborne Anti-submarine Warfare Officer in the Royal Navy, a former professional boxer, Australian Fitness Industry presenter of the year, and founder of MindBodyBrain Performance Institute.… Read more
- January 19, 2022
- Duration: 10m 53s
Sue Barrett, Director, Barrett Consulting Group
If tyre kickers are tying up your time seeking quotes and proposals without coming through with the work – then it’s time to call them out.… Read more
- January 18, 2022
- Duration: 11m 36s
Anne Nalder, CEO, Small Business Association of Australia
The Federal Government’s new compulsory company directors’ register will be a good thing for small businesses and sole traders.… Read more
- January 17, 2022
- Duration: 9m 19s
Bec Hughes, Brand Creator and Consultant
How does your brand stand out from your competitors? Do you use tired, cliched images on your website, or are you a bit more creative?… Read more
- January 14, 2022
- Duration: 9m 24s
Kate Christie, Founder and Director, Time Stylers
Yes, we could all manage our time better. And the best way to do it? Kate Christie will tell us that we must stop thinking “management” and start thinking “investment”.… Read more
- January 13, 2022
- Duration: 12m
Evan Beissel, Tax Partner, Mazars
If you’re thinking about hanging up your hat and passing the business on to the next generation, is the current business structure the right fit for the next in line?… Read more
- January 12, 2022
- Duration: 10m 11s