Preparation is so important to telephone sales – have a script, write down key objections, but most importantly “master your mindset”.… Read more

Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership.… Read more

A little doubt can be a good thing, but too much can stop growth and cripple your business. Coach and keynote speaker, Terry Barridge, says confidence comes from doing things you’re familiar with, but if you’re taken out of your comfort zone, do you lose all confidence?… Read more

The frontline of business is customer service. That’s where we engage with customers and – hopefully – persuade people to buy.  … Read more

Don’t give up – do it regularly and consistently and you’ll reap the benefits. Just like an exercise regimen, prospecting for clients can be daunting – particularly the cold-calling side.… Read more

A few years ago, Australian Rules football legend, Rodney Eade, changed his coaching boots for the corporate sector, offering businesses lessons in leadership, especially around the area of change.… Read more

Mandy Holloway isn’t a fan of your typical performance management appraisals which allow managers to hide behind a system.… Read more

Many “new” ideas already exist in some form or other — does yours bring something better to the market?… Read more

It’s a fine line: having the perseverance and grit to constantly manage a business, without succumbing to burnout. Andrew May, CEO of StriveStronger, recognises the challenge businesses face and says looking after your physical and psychological wellbeing is paramount to a healthy business.… Read more

To be a better, more productive team member, don’t get distracted and don’t disrupt others around you. That’s advice from Dermot Crowley, author of ‘Smart Teams: How to work better together.’… Read more