The frontline of business is customer service. That’s where we engage with customers and – hopefully – persuade people to buy.… Read more
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Sue Barrett, Founder, Barrett Consulting Group
The profession of selling has been hijacked by the bad behaviour of a few, leaving a negative perception about selling and salespeople as a whole.… Read more
- February 8, 2021
- Duration: 7m 39s
Steve Sammartino, Futurist and Tech expert
Be aware of Business Email Compromise (BEC) scams warns tech expert, Steve Sammartino. He says that scams like these are increasing as improved technology allows scammers to impersonate you and your business.… Read more
- February 5, 2021
- Duration: 13m 38s
Tony Gattari, Founder and Managing Director, Achievers Group
Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership.… Read more
- February 4, 2021
- Duration: 8m 2s
Harry Mills, CEO, The Aha! Advantage
If a high amount of trust directly affects your bottom line, as Harry Mills proclaims, how then do you build, or re-build, that trust with customers?… Read more
- February 3, 2021
- Duration: 8m 23s
Geoff Balmer, Director & Co-Founder of Richard Lloyd Recruitment
With the summer holidays well and truly behind us, it’s often now that key staff leave for another company.… Read more
- February 2, 2021
- Duration: 9m 32s
Jaquie Scammell, Customer service expert
One of the many consequences of COVID-19 has been the lack of human connection. While technology has filled the gap, it’s as important as ever for businesses to provide that human touch and meaningful customer experience.… Read more
- February 1, 2021
- Duration: 11m 36s
Les Watson, Get More Time
Start on time, finish on time and have an agenda. Sounds simple, but how often do we find ourselves in meetings that don’t follow these three principles?… Read more
- January 29, 2021
- Duration: 8m 9s
Ally Muller, Managing Director, GOYA Consulting
“Innovate or die!” How often have we heard that? But as business leaders, we don’t have to come up with the bright ideas.… Read more
- January 28, 2021
- Duration: 11m 13s
Neville Christie, Serial entrepreneur
What’s likely to drive customers away from your door, never to return? Research shows some underlying factors which will eventually mean survival or not for your business.… Read more
- January 27, 2021
- Duration: 7m 17s