How can you expect to please your customers when you’re determined to keep putting them “right” all the time?… Read more

Not only can the cost and time involved in a legal dispute be prohibitive for a lot of business owners, but the stress can be overwhelming.… Read more

Have your ever wondered how the best salespeople win over their clients? With decades of experience, Mike Adams says the common thread is storytelling.… Read more

Preparation is so important to telephone sales – have a script, write down key objections, but most importantly “master your mindset”.… Read more

If you don’t have strategies to tackle the onslaught of incoming emails, you’ll spend even more time trying to find the important ones and be distracted by the ones that are less so.… Read more

Don’t look back! If ever there was a message from veteran leadership expert and business coach Alan Rodway, it’s that we can learn from the past, but we most definitely mustn’t return to the past if we want to find success in the coming year.… Read more

Living up to the expectations of others can be a heavy weight. From childhood to our working lives and beyond, we’re largely driven by what’s expected of us.… Read more

If you ask questions and listen to the answers, you will learn what your customers want. Selling becomes easier and you don’t have to talk so much, says sales expert Colin Pearce.… Read more

How would you like to be on the front page of the paper without having to pay for it?… Read more

How effective really is your website? If you haven’t thought about it that much, then you’re not taking advantage of one of your best sales tools.… Read more