It’s a new world of communication for small business, with customers able to make contact on multiple platforms, often in very demanding terms.… Read more

Part of being able to communicate effectively as a leader is to understand and empathise with your team. Karen Gately, CEO of Corporate Dojo, says emotional intelligence involves self-awareness, making conscious choices about emotions and actions, and understanding and influencing the emotions of others.… Read more

Consumers are spoilt for choice. Confronted with so many shopping options every day, people perform shortcuts when making purchasing decisions.… Read more

It’s a staggering statistic: one in seven cyber security attacks is made on small businesses. And according to the CEO of the Small Business Association of Australia, Anne Nalder, the situation is likely to worsen.… Read more

Poor cashflow management can damage relationships with customers and suppliers, inhibit business growth, and increase stress, potentially leading to poor decision-making and low employee morale.… Read more

Lawyer Tracey Mylecharane has had plenty of distressed business owners come to her with cease-and-desist letters, following a new product or service launch that’s infringed on existing registered trademarks.… Read more

New businesses that survey potential customers, and established businesses that establish a customer blueprint, are setting themselves up to become a customer-centric success.… Read more

With just seconds to grab people’s attention and make an impact, intrigue marketing is one way business owners can cut through the daily advertising clutter.… Read more

Have you noticed an increasing sense of entitlement among your employees? You wouldn’t be the only one, according to Roxanne Calder, Managing Director of recruitment agency, EST10, who says there are more entitled employees today than in previous generations, largely a result of societal trends that are possibly over encouraging individuality.… Read more

It takes resilience and consistency  for a business to survive and grow, according to Michael Fingland, CEO of Vantage Performance.… Read more