Rachel Bourke, Co-founder of SalesSPACE

Sales isn’t just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one.… Read more

Athena Koelmeyer, Principal and Director, Workplace Law

Have yourself a merry little Christmas, sure, but don’t let the end-of-year party get out of hand. It’s been a year like no other and you and your staff deserve a celebration.… Read more

Monique Richardson, Customer service expert

When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour.… Read more