What’s your story? Every business has one, and it will help you better connect with potential customers by telling it.… Read more

Leading teams can be tricky – there are different personalities, a myriad of complex human behaviours and inevitable clashes between individuals and groups.… Read more

When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour.… Read more

Whether retirement is a long way off or just around the corner, it’s something you should always be planning for.… Read more

So you think you’ve got a brilliant idea for a new business – and it’s going to make you a billion dollars.… Read more

Rapid advances in technology have delivered us much better access to ideas and human capital than ever before to help grow our businesses.… Read more

Getting the right balance for your staff’s remuneration can be tricky, so what should you be thinking about?

It’s not as simple as matching your competitors, insists HR and management consultant, Karen Gately.… Read more

Are you sick of not charging enough for what you do – but you don’t dare jack up your prices in case your customers desert you in droves, then sit back and listen to some salient advice from Australia’s number one business author, Andrew Griffiths.… Read more

As people spend increasing amounts of time online, it’s worth being strategic about how your business uses social media and other online tools to target potential customers.… Read more

‘It’s All Possible!’ – the book title sums up Rob Hartnett’s positive approach to personal development and business. From positive thinking to positive action, he says we can all achieve our dreams.… Read more