Sales isn’t just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one.… Read more

Have yourself a merry little Christmas, sure, but don’t let the end-of-year party get out of hand. It’s been a year like no other and you and your staff deserve a celebration.… Read more

To be a better and more productive team member, don’t get distracted and don’t disrupt others around you. That’s advice from Dermot Crowley, author of ‘Smart Teams: How to work better together.’… Read more

What’s your story? Every business has one, and it will help you better connect with potential customers by telling it.… Read more

Leading teams can be tricky – there are different personalities, a myriad of complex human behaviours and inevitable clashes between individuals and groups.… Read more

When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour.… Read more

Whether retirement is a long way off or just around the corner, it’s something you should always be planning for.… Read more

So you think you’ve got a brilliant idea for a new business – and it’s going to make you a billion dollars.… Read more

Rapid advances in technology have delivered us much better access to ideas and human capital than ever before to help grow our businesses.… Read more

Getting the right balance for your staff’s remuneration can be tricky, so what should you be thinking about?

It’s not as simple as matching your competitors, insists HR and management consultant, Karen Gately.… Read more