Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best?… Read more

Yours is not the only company looking to hire highly skilled and talented staff. How do you find and persuade them to not only join your business but stay?… Read more

Andrew Ford, Founder of Social Star, has turned the elevator pitch on its head with his own pitch structure which aims to be more conversational.… Read more

If you want your team to be fully committed to your idea, first it’s worth spending time with them to connect and develop a level of trust.… Read more

The swings and the roundabouts of running a business can be stressful at the best of times. But it doesn’t have to be that way, according to business consultant Roger Perry.… Read more

If you want to motivate your team, retain good talent and create an environment where everyone is performing, it’s important to take the time to get to know your team members individually.… Read more

Consumers are bombarded with ads across social media, TV, radio, outdoor all day, every day. So, how can you market your business in a way that doesn’t add to the noise?… Read more

The levels of stress, burnout and mental illness are increasing rapidly, societally, but also within the workplace. It’s more important than ever for business leaders to be able to talk with their staff about their mental health.… Read more

Automation and systemisation might work at the supply chain level or in fast-food production, but be careful about being too efficient with your communications, you don’t want to ruin the customer experience.… Read more

Sometimes your most talented employees are also the hardest to manage. How do you keep them in line It’s a common dilemma for business owners.… Read more