Why settle for okay, when excellent is so much better for your business? Why, indeed? ‘Why’ is just one of Darrell Hardidge’s ten commandments of customer service.… Read more

Like everyone, leading economist Professor Neville Norman would love to make COVID 19 disappear. Short of that, we must continue to live with it and soldier on as best we can.… Read more

A good night’s sleep allows your staff to have energy and attentiveness at work, but is your workplace culture preventing them from getting quality sleep?… Read more

The B2B sector was experiencing changes well before the pandemic, but as in most business verticals, COVID intensified the change.… Read more

Digital health is one of the fastest growing investments sectors, worth $2 billion in the Australian market, $200 billion globally, and only set to set to expand drastically due the major catalyst, COVID-19.… Read more

Divorce can be stressful enough, but more so perhaps when running a business. Is there a way to separate, without breaking up the business and without resorting to law courts?… Read more

The acronym UGRs stands for Unwritten Ground Rules. UGRs drive people’s attitudes and performance in the workplace – but they’re seldom talked about openly and you may have no idea what’s going on behind your back unless you actively check those UGRs out.… Read more

Bob Beaumont is one of Australia’s best known entrepreneurs. He’s built Beaumont Tiles from a small fragmented operation back in the 1960s to an empire.… Read more

People do business with people they like and trust. That’s why it’s more important than ever these days to build your personal brand.… Read more

Move over Gen X, Y and Z. There are new kids on the block, they’re called Generation Alpha, they’re the largest generational group that the world has ever seen – and we should take note of them if we want our businesses to thrive into the future.… Read more