The frontline of business is customer service. That’s where we engage with customers and – hopefully – persuade people to buy.… Read more

The profession of selling has been hijacked by the bad behaviour of a few, leaving a negative perception about selling and salespeople as a whole.… Read more

Be aware of Business Email Compromise (BEC) scams warns tech expert, Steve Sammartino. He says that scams like these are increasing as improved technology allows scammers to impersonate you and your business.… Read more

Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership.… Read more

If a high amount of trust directly affects your bottom line, as Harry Mills proclaims, how then do you build, or re-build, that trust with customers?… Read more

With the summer holidays well and truly behind us, it’s often now that key staff leave for another company.… Read more

One of the many consequences of COVID-19 has been the lack of human connection. While technology has filled the gap, it’s as important as ever for businesses to provide that human touch and meaningful customer experience.… Read more

Start on time, finish on time and have an agenda. Sounds simple, but how often do we find ourselves in meetings that don’t follow these three principles?… Read more

“Innovate or die!” How often have we heard that? But as business leaders, we don’t have to come up with the bright ideas.… Read more

What’s likely to drive customers away from your door, never to return? Research shows some underlying factors which will eventually mean survival or not for your business.… Read more