Those sales people – they promise the earth but oh the disappointment when the results come in. Do you blame Sales and Marketing or is there an underlying problem?… Read more

Australians should be proud for achieving what many would have said was impossible, and that’s continuing to work through 2020 as offices closed around the country and staff in their droves retreated home.… Read more

What does your business stand for and why do you do it? If you can understand that and convey that to people, it could be your best competitive advantage.… Read more

Casey Mackinlay’s journey from bricklayer to CEO of an events company with 100+ staff is a tale of grit, determination and love for her son, Kingston.… Read more

Sales isn’t just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one.… Read more

Have yourself a merry little Christmas, sure, but don’t let the end-of-year party get out of hand. It’s been a year like no other and you and your staff deserve a celebration.… Read more

To be a better and more productive team member, don’t get distracted and don’t disrupt others around you. That’s advice from Dermot Crowley, author of ‘Smart Teams: How to work better together.’… Read more

What’s your story? Every business has one, and it will help you better connect with potential customers by telling it.… Read more

Leading teams can be tricky – there are different personalities, a myriad of complex human behaviours and inevitable clashes between individuals and groups.… Read more

When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour.… Read more