Start on time, finish on time and have an agenda. Sounds simple, but how often do we find ourselves in meetings that don’t follow these three principles?… Read more

Fleur Heazlewood reckons that our race for more is reducing ourselves to less. Our health and wellbeing is the ‘less’, while the ‘more’ is the endless cycle of being busy.… Read more

After 30 years of experience, one of Australia’s best real estate agents knows exactly how to navigate the “fee reduction?”… Read more

A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them.… Read more

Focus less on the attributes of your products and services, and more on the way they make your customers feel.… Read more

In an effort to steer public policy toward supporting small businesses, a peak organisation has drafted a 10-pillar Small Business Charter for lawmakers to follow.… Read more

Preparation is so important to telephone sales – have a script, write down key objections, but most importantly “master your mindset”.… Read more

How we communicate matters very much to business success. It has the potential to influence awareness, understanding, trust, respect and engagement inside the workplace and ultimately staff’s willingness to collaborate.… Read more

Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership.… Read more

A new free trade deal with India has opened up a massive market for Australian small businesses, according to the CEO of the Small Business Association of Australia, Anne Nalder.… Read more