A core element to great customer service is a recovery strategy. It’s how you react to those times when, inevitably, your business makes a mistake.… Read more

It’s budget time, so what is Australia’s enormous small business sector expecting — particularly given the state of the economy.… Read more

A new proposed tax in Victoria aims to bolster the revenue base of the state government, which, like other states, is grappling with substantial debts.… Read more

Do you know your responsibilities under Australian consumer law? If you think it only applies to certain types of businesses, think again.… Read more

No doubt there are some in your team who are facing money worries. Financial stress, like any forms of stress, can have a negative impact on performance and can lead to further problems, including depression.… Read more

A perception still exists among many in business that sales is a combat sport. In order to be good at sales, you need a thick skin and be hardwired to win at all costs – qualities that tend to favour men.… Read more

It’s natural to be apprehensive – even fearful – of the uncertainty that envelopes us when we face challenges.… Read more

Great coaches – like great leaders – are able to support teams and each individual within the team, allowing them to perform at their best.… Read more

The problem with most business proposals is that they’re too focused on selling the business to the potential clients.… Read more

If you currently employ casual staff, now’s the time to check whether in fact they’re employment is genuinely casual.… Read more