What’s your story? Every business has one, and it will help you better connect with potential customers by telling it.… Read more

Writing down your goals is one thing, but following through on them is quite another. Entrepreneur Matthew Michalewicz has developed several technology companies in the US and Australia, his last achieving revenue from start-up to $20m in just 7 years.… Read more

Whether retirement is a long way off or just around the corner, it’s something you should always be planning for.… Read more

The labels marketers use to describe consumers no longer serve the purpose they used to. That’s according to customer engagement expert, Michael Solomon, whose book, ‘The New Chameleons’, outlines how consumers defy the categories in which businesses often put them.… Read more

Sales isn’t just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one.… Read more

Extensive research indicates that people who are optimistic are better business leaders – they’re more resilient, they innovate better, strategise better, and they even live longer.… Read more

How can you expect to please your customers when you’re determined to keep correcting them? It’s easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that’s not what the customer is looking for from you.… Read more

When Colleen Callander was CEO of Sportsgirl, she was burnt out: she’d been doing too much, saying yes to everything, and did nothing but work.… Read more

Imagine setting yourself the challenge to run 250 km in the searing heat of outback Australia. What lessons would you learn about yourself and how could you apply them to your life and business?… Read more

Business plans are traditionally too expensive, they take too much time, they’re too rigid, and they’re not properly implemented.… Read more