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Michael Fingland, CEO, Vantage Performance

A lot of businesses have a 12-month plan, but if you want to achieve quicker and more focused results, you’re better off combining that with a hundred-day rolling business strategy.… Read more

Monique Richardson, Customer Service Expert

Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best?… Read more

Glin Bayley, Negotiation Specialist

To be a successful negotiator, it’s not so much about what you say, but how you say it. Negotiation specialist Glin Bayley’s new book, ‘The Negotiation Playbook’, offers practical strategies to help you boost your communications skills in everyday situations.… Read more

Lyndall Spooner, CEO, Fifth Dimension Research and Consulting

There are two types of buying behaviours that reflect the modern online shopper: planned and impulsive. When people plan to buy something, they turn into detective mode, using technology to scour the internet for reviews and recommendations, especially for expensive or complex items.… Read more

Roger Perry, Managing Director, Bevington Group

The swings and the roundabouts of running a business can be stressful at the best of times. But it doesn’t have to be that way, according to business consultant Roger Perry.… Read more