A self-entitled employee is someone who thinks they should be paid more, who always wants promotions, the best opportunities, bonuses and take holidays only when it suits them.… Read more

Focus less on the attributes of your products and services, and more on the way they make your customers feel.… Read more

In an effort to steer public policy toward supporting small businesses, a peak organisation has drafted a 10-pillar Small Business Charter for lawmakers to follow.… Read more

Preparation is so important to telephone sales – have a script, write down key objections, but most importantly “master your mindset”.… Read more

How we communicate matters very much to business success. It has the potential to influence awareness, understanding, trust, respect and engagement inside the workplace and ultimately staff’s willingness to collaborate.… Read more

Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership.… Read more

A new free trade deal with India has opened up a massive market for Australian small businesses, according to the CEO of the Small Business Association of Australia, Anne Nalder.… Read more

A little doubt can be a good thing, but too much can stop growth and cripple your business. Coach and keynote speaker, Terry Barridge says confidence comes from doing things you’re familiar with, but if you’re taken out of your comfort zone, do you lose all confidence?… Read more

Access to credit is a significant impediment for the two-thirds of new Australian businesses that are run by women.… Read more

There are four key questions that a business owner needs to ask themselves about why their customers choose their business.… Read more