Employers who fail to respond to a formal flexible work request within 21 days, can find themselves being taken to the Fair Work Commission.… Read more

It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions. … Read more

One of the best sales opportunities that’s too often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P’s approach. … Read more

In a world of increasing uncertainty, it’s not enough to just keep one eye on change, you need to know how to adapt quickly and effectively to stay in the game.… Read more

The fear of being left behind is driving AI adoption without businesses having a clear understanding of it. Brad Kasell, Principal Technology Strategist for data experience platform, Domo, says ChatGPT for example can provide powerful capabilities for analysing data, but that many businesses only use it for basic tasks.… Read more

Retailers that are looking to open to new shopfronts are being hamstrung by huge construction costs and a lack of builders.… Read more

A lot of businesses have a 12-month plan, but if you want to achieve quicker and more focused results, you’re better off combining that with a hundred-day rolling business strategy.… Read more

By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute.… Read more

Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best?… Read more

To be a successful negotiator, it’s not so much about what you say, but how you say it. Negotiation specialist Glin Bayley’s new book, ‘The Negotiation Playbook’, offers practical strategies to help you boost your communications skills in everyday situations.… Read more