When Paris Cutler left the corporate world to pursue her own start-up dream, little did she know she’d be the undisputed champion of high-end cakes.… Read more

Too often the role of HR is undervalued, if it exists at all in some businesses. The reality is that people make the difference, despite the benefits of your product or service, you need great people to develop your brand, sell the product, create experiences and connect with your audience.… Read more

Jason T Smith started as an “accidental businessman,” running a small physiotherapy practice from his carport with the sole aim of paying the mortgage.… Read more

If you’re looking for customer service inspiration, a large telco probably wouldn’t be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group.… Read more

Inflation and cost-of-living pressures have contributed to a tightening of household budgets, which leads to employees scrutinising their pay packets.… Read more

Great leaders are there to serve their staff and be of service to others. That’s according to customer service specialist Monique Richardson, author of ‘They Serve Like We Lead’.… Read more

Successful businesses place people at the core of their strategy, recognising HR’s role in workforce engagement and performance. That’s according to Ilona Charles, CEO of shilo.people,… Read more

Effective leaders stand apart by focusing on people rather than just managing processes. As uncertainty grows, leaders must provide clear communication, even when they lack all the answers themselves.… Read more

If you’re hiring new sales staff – or anyone for that matter – don’t be lax with on-boarding them, insists sales expert Colin Pearce.… Read more

How often do you think about the way you look, the clothes you wear, the way you sound, and even the way you walk, stand or sit?… Read more